Frequently Asked Questions (FAQ)

• Standard Shipping: Production ~10 business days + Shipping ~10 business days (Total 20 business days)
• Express Shipping: Production ~2 business days + Shipping ~5 business days (Total 7–10 business days)

Note: Timelines can vary based on flag type, order quantity, and how quickly we receive your final artwork approval.

We provide a free digital mockup within 24 hours after receiving your order details and artwork.

• Unlimited edits until you’re satisfied
• Proof approval required before production starts
• No payment needed for mockup requests

Yes. For all custom orders, we send a final production proof within 1 business day after we receive your artwork and order.

Yes. While our website lists the most popular sizes and shapes, we can often create custom dimensions or unique shapes to fit your needs. Contact us with your requirements, and we’ll confirm feasibility and provide a custom quote.

We print using full-color (CMYK) digital printing, which allows us to produce virtually any color. If you have a specific color requirement, please provide the Pantone (PMS) code or a color reference, and we’ll match it as closely as possible.

We strive for color accuracy, but colors on your screen may look different from the printed product due to variations in monitor calibration and lighting. Providing Pantone (PMS) color codes can help achieve the closest possible match.

We use industrial-grade CMYK printers, due to fabric absorption and monitor variations, expect:

• 90%+ match on solid colors
• 80% match on complex gradients
• 70% match on neon/fluorescent tones

Pro tip: Send us CMYK value or Pantone codes for mission-critical colors!

Yes! We send a free digital proof within 24-48 hours after you place your order. Your production will begin:
✓ Immediately after you approve the proof
✓ Automatically after 48 hours if we don’t hear back from you
(Check your spam folder if awaiting proof!)

Yes, as long as you own the rights or have permission to use them. We may request confirmation for copyrighted or trademarked material.

For optimal results, we recommend:
Preferred Formats:
• PNG/JPG: High-resolution (300+ DPI) with CMYK color profile
• PDF/AI: Vector files with fonts outlined
• SVG: For simple vector graphics

If you’re unsure, just email us at custom@flagstri.com and we will advise.

To check the quality of your image, open it in an image viewer or use our design tool. Zoom in or enlarge the image. If it appears grainy, it’s a sign of low quality. You can follow this checklist before submitting:

1. Resolution: Image should maintain clarity when zoomed to 200%
2. Color Mode: CMYK for print accuracy
3. Safety Margins: Keep critical content 0.5″ from edges

Unsure about your file? Email it to custom@flagstri.com for a quality check.

Copyright Compliance:
We only accept images with:
• Verified purchase receipts (Shutterstock, Adobe Stock, etc.)
• Written permission from the copyright holder
• Creative Commons licenses permitting commercial use

When placing your order, clearly indicate the intended arrow direction in your design notes or proof approval. Our team will confirm the orientation before production to ensure both sides are aligned correctly.

Yes! Our design team offers free, professional support at every stage, from concept to final proof. For more details,  contact us at custom@flagstri.com

We stand behind our products with a 90-day guarantee against manufacturing defects and printing errors. This guarantee does not cover damage from weather, misuse, or normal wear and tear. If you encounter an issue, contact us within the guarantee period for assistance.

Yes! We offer $10 fabric sample kits (credited toward future orders) showing all material options and print quality.

You can start by choosing a flag type and customizing it online. Or, if you need further help, Contact Us, we’re happy to walk you through the process.

We accept all major credit cards and payment method processed securely through Stripe, our trusted payment partner. Stripe uses industry-leading encryption to ensure your payment information stays safe.

Most standard custom orders are produced within 10 business days after you approve the proof. Express orders are completed in 5 business days.

For rush production, please contact us orders@flagstri.com before placing your order to confirm availability.

Estimated Lead Times:

• Standard Service: ~10 business days production + ~15 days shipping
• Express Service: ~5 business days production + ~7 days shipping

Yes, we offer tiered pricing for larger quantities. Email us at sales@flagstri.com for a quote.

Changes can be made before proof approval. Once production starts, modifications may require a reprint fee.

If your order has not entered production, we can cancel or make changes upon request. However, once production has begun, we’re unable to cancel the order since it is already in process. Please contact us as soon as possible so we can assist you before production starts.

Yes, if your order hasn’t entered production, we can still make adjustments. Please contact us immediately so we can update your order in time.

We’ll send you an approval email with the final proof within 48 hours before production begins. Once you confirm the proof or if we don’t receive a response within 48 hours, production will start right away, and no further changes will be possible.

After placing your order, you’ll receive an email confirmation with your order details and receipt. You can also log into your account to view and download it anytime.

First, check your spam or junk folder in case the email was filtered there. If you still can’t find it, please verify that the email address you provided is correct. If everything looks right, contact us and we’ll quickly check your order and resend the confirmation.

Absolutely. We provide a digital proof for your review and approval before we begin production, so you can confirm every detail is correct.

We primarily ship via USPS, UPS, and FedEx, but we also work with other trusted carriers. The shipping method is selected based on your delivery address to ensure the best balance of speed and reliability. Tracking information will be emailed to you as soon as your order leaves our facility.

Yes, we ship worldwide. Customs duties and taxes may apply depending on your country’s regulations.

Delivery time depends on the service you choose:

• Standard Service: ~10 business days production + ~15 days shipping
• Express Service: ~5 business days production + ~7 days shipping

Rush options may be available, contact us before ordering to confirm.

Yes! We offer Express Shipping for faster delivery. Choose Express at checkout, or contact us before placing your order to confirm timelines and cost. Note: express refers to shipping speed; production still follows your selected service (Standard ~10 business days, Express ~5 business days).

Absolutely. Once your order ships, we’ll email you a tracking number so you can follow your delivery every step of the way. You can also log into your FlagStride Account and check under “Orders” to track your shipment anytime.

We take quality seriously. If your flag arrives with an error or defect, please contact us within 7 days of delivery with photos, and we’ll work with you to correct the issue as quickly as possible.

If your order hasn’t shipped yet, we can update the delivery address, please contact us right away to request the change. Once the order has shipped, we’re unable to modify the address.

For polyester flags, steaming is the safest and most effective way:

1. Prepare the iron – Fill it with water and set it to the lowest steam setting.
2. Turn the flag inside out – This protects the printed design.
3. Lay it flat – Place the flag on an ironing board and smooth out any folds or bumps.
4. Steam without touching – Hold the iron 1–2 inches above the fabric and move it back and forth to release the wrinkles.
5. Cool and hang – Let the flag hang freely to cool and fully dry before use.

⚠ Tip: Avoid pressing the iron directly on the flag to prevent damage to the print or fabric.

Hand wash with mild detergent in cold water. Avoid bleach and machine drying to extend the lifespan of your flag.

Outdoor lifespan varies by weather conditions. Heavy wind, rain, and UV exposure can shorten durability. We recommend taking the flag down during severe storms.

Contact orders@flagstri.com within 7 days of delivery with photos of the issue. We will replace or refund your order according to our warranty policy.

Custom products are non-refundable unless defective. Please review your digital proof carefully before approving.

• Non-Custom Items: May be returned within 30 days of delivery, in original condition and packaging.
• Custom Items: We want you to be completely satisfied with your purchase. If there’s an issue, please contact us within 7 days of delivery. Because custom products are made specifically for you, returns are generally only accepted for defective or incorrect items.

Our 90-day guarantee covers manufacturing defects, printing errors, or issues caused by our production process. It does not cover damage caused by weather, misuse, normal wear and tear, or improper installation.

To start a return or warranty claim, please email us at orders@flagstri.com with:

• Your order number
• A description of the issue
• Photos showing the problem

Our team will review your request and guide you through the next steps.

For most custom flags, there’s no minimum order, you can order just one. Certain specialty products or bulk pricing programs may require a minimum quantity; we’ll let you know before you order.

Yes! If we’ve produced a flag for you before, reordering is easy. Simply click “Reorder” under My Account, or send us your previous order number or design file, we’ll take care of the rest.

We currently do not offer gift packaging services. However, our products are securely packed to ensure they arrive in excellent condition, ready for gifting if desired.

We currently use polyester for most of our flags. If you have a special fabric request, please contact our support team to discuss options and availability.