Return & Refund Policy | FlagStride

Last Updated: September, 2025

At FlagStride, we want you to love every order you place. We know that sometimes things don’t go as planned, so we’ve put together this policy to walk you through how returns and refunds work—whether you’ve ordered a custom-made item or a ready-to-ship product.

1. Custom-Made Products

100% Satisfaction Path (With Conditions)

Since custom items are personal, and they’re made specifically for you. That’s why they usually can’t be returned. But if something isn’t quite right, we’re here to help. Once we verify the issue, here’s what we can do:

  • If there’s a manufacturing or printing mistake (like a misprint or a stitching error), we’ll happily remake your item at no cost.
  • For small flaws that don’t impact how your item works or looks from a normal distance, we may offer a partial refund of up to 50%.

Here’s what we’ll need from you: :

  • Email us clear photos or a short video of the issue, sent within 48 hours of delivery
  • Include a side-by-side comparison with the approved artwork/proof.

Note: We follow the definitions and tolerance guidelines in our Warranty Policy to determine what counts as a defect.

2. Non-Custom Products

We understand that sometimes a product just isn’t the right fit. That’s why we’ve kept our return process for ready-to-ship items simple and transparent.

Standard Return Terms

  • Return Window: You have 30 days to start your return, starting from the delivery date.
  • Condition of Items: Please return items in the same unworn, unwashed condition they arrived in, with the original packaging, tags, and all accessories included.
  • Return Shipping: You’ll cover the cost to send the item back to us, unless it’s defective. If there’s an issue on our end, we’ll email you a prepaid return label right away.

Need a Faster Solution?

  • Instant Store Credit: For items under $50, skip the return shipping. We can issue store credit via email within one business day, just keep the product.
  • B2B & Bulk Returns: We accept returns for up to 10% of the total units in your bulk order. To get started, please reach out to your dedicated account manager.

3. Refund Processing

Once your refund is approved, we will process your refund to the original payment method. This typically takes 2-5 business days to complete from our end. Please note that it may then take your bank or card issuer a few additional days to post the amount to your account. al items

4. Return Process

  1. Email orders@flagstri.com with your order number, and let us know the reason for return.
  2. We will provide you the return guidance and a return authorization number if needed.
  3. Pack the item securely, including all original tags and accessories, and ship it to the address we provide.

5. Legal & Your Peace of Mind

We operate in accordance with U.S. consumer protection standards, including the FTC Mail, Internet, or Telephone Order Merchandise Rule, so you can shop with confidence.

Your payment security is important to us. All transactions are handled by PCI-DSS compliant partners like Stripe and PayPal. We never store your complete card details on our systems.

International Customers:

Please note that any import duties or taxes paid at the time of delivery are generally non-refundable and may be deducted from your refund amount. Some countries also have restrictions on returning certain items like flags or textiles, we recommend checking your local regulations before initiating a return.

Note: Where state-specific consumer laws provide additional protections, we will always follow the requirements of your jurisdiction.

6. Contact Us

Have a question or need assistance with a return? Our support team is ready to help.

For time-sensitive issues, please include “URGENT” and your order number in the subject line to help us assist you faster.

If your concern involves a potential product defect or a warranty claim, please refer to our dedicated Warranty Policy for detailed coverage information.