FlagStride Terms & Conditions

Last Updated: September, 2025

Welcome to FlagStride! We’re excited to help you bring your creative visions to life. These Terms & Conditions (“Terms”) are here to outline our mutual responsibilities and ensure a smooth experience from design to delivery.

1. Introduction & Acceptance

By accessing our website, creating an account, or placing an order, you (“Customer,” “You,” or “Your”) agree to be bound by these Terms, along with our [Privacy Policy] and [Return Policy]. If you do not agree with any part, please do not use our services.

2. Simple Definitions

Let’s be clear on what we mean:

  • “Custom Items”: Products we create based on your unique specifications, designs, or artwork (including any AI-generated designs you upload).
  • “Non-Custom Items”: Our standard, off-the-shelf products.
  • “Artwork Approval”: Your final “go-ahead” on the design proof we send, before we start production.
  • “We/Us/Our”: FlagStride and its team.

3. Who Can Use Our Services & Rules of Conduct

  • You must be at least 18 years old, or have a parent or guardian supervise your use of our services.
  • If you’re acting for a business, you confirm you have the authority to bind them to these Terms.
  • Prohibited Content: You agree not to upload or request printing of content that is:
    • Illegal, hateful, violent, discriminatory, or otherwise offensive.
    • Infringes on anyone’s intellectual property (like using a superhero logo you don’t own).

  • AI-Generated Artwork

    If you submit a design created using an AI tool (e.g., Midjourney, DALL·E, or similar), you are solely responsible for ensuring that:

    • You have the legal right to use, reproduce, and commercially distribute the image;

    • The image complies with the terms of service and licensing rules of the AI platform used;

    • The design does not infringe on any third-party intellectual property rights, likeness rights, or other legal protections.

    By uploading AI-generated artwork, you agree to indemnify and hold FlagStride harmless from any legal claims or liabilities that arise from the use of such content. We reserve the right to reject any submission we believe may violate applicable laws or our content standards.

4. Orders, Pricing & Payments

  • All prices are in U.S. Dollars and are subject to change. Any discounts will be shown at checkout.
  • Payment is due at checkout. We use secure, third-party payment processors (like Stripe and PayPal) to handle your credit card or PayPal payment safely.
  • Please double-check your shipping and billing details! Once an order is placed, it quickly enters our production workflow and generally cannot be changed or cancelled.

5. Artwork Approval & Production

  • For custom items, production begins only after we receive your Artwork Approval. If we do not receive a response within 48 hours after sending the final approval request, your approval will be deemed granted by default, and production will proceed accordingly.
  • Once approved, you accept full responsibility for any errors in spelling, colors, proportions, or layout.
  • Standard production and delivery take 10–25 business days after approval. Expedited process (5–10 business days) is available at additional cost.
  • Production times may vary due to holidays, seasonal demand, or artwork quality.

6. Shipping & Delivery

  • Enjoy Free Ground Shipping on all orders over $99 within the continental U.S.
  • Orders over $200 receive a free upgrade to Premium Shipping (faster delivery with tracking).
  • Orders over $300 qualify for a free Express Shipping upgrade.
  • For our international customers: The price you see at checkout includes estimated duties and taxes. No surprise fees upon delivery.
  • We work hard to meet all estimated delivery times. However, delays caused by carriers, customs, weather, or other external events may occasionally occur and are outside our control.
  • Exact shipping options and delivery times will be shown at checkout based on your location.

7. Returns, Refunds & What If Something’s Wrong?

  • We stand behind our craftsmanship and want you to love your order. Here’s how we handle returns and issues:

    • Custom Items: Because they are made just for you, these are non-refundable unless they arrive defective, damaged, or significantly different from what you approved.
    • Non-Custom Items: You may return unopened and unused items in their original packaging within 30 days of delivery. Return shipping costs are your responsibility, and a 15% restocking fee may apply.
    • For All Returns/Issues:
      • Contact us within 7 days of delivery with photos and a description of the issue.
      • After review, we’ll provide a solution, which may include a replacement, store credit, or refund.

8. Intellectual Property – Who Owns the Designs?

  • You own your designs. Any artwork, images, or creative content you upload remains your intellectual property.
  • You grant FlagStride a limited, non-exclusive, and royalty-free license to use, reproduce, and adapt your design, but only as necessary to produce and deliver your order.
  • We’d love to show off your work! But we will only feature your design in our marketing (e.g., gallery, social media) with your explicit written consent. You can change your mind and revoke this consent anytime by contacting us.
  • We reserve the right to refuse any order that we believe contains unlawful or infringing content.

9. Our Responsibilities & Limitations

  • Our products and services are provided on an “as-is” and “as-available” basis. We do not guarantee that our service will be uninterrupted or 100% error-free.
  • To the fullest extent permitted by law, our maximum liability to you will not exceed the total amount you paid for the product or service in question.

10. Your Responsibility to Us

You agree to protect us (FlagStride, our officers, directors, and employees) from any claims, damages, or expenses (including legal fees) that arise from your use of our site, your breach of these Terms, or your violation of any third-party rights.

11. We May Update These Terms

The digital world evolves, and so might these Terms. We may update them at any time, and changes will be effective immediately upon posting. We’ll include a changelog at the top for transparency. Your continued use of FlagStride means you accept the new Terms.

12. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of the State of Wyoming.
  • Let’s talk first! If an issue arises, we agree to first try to resolve it through informal negotiation. If that doesn’t work, any legal disputes will be settled in the state or federal courts located in Laramie County, Wyoming.
  • You waive the right to participate in a class-action lawsuit or class-wide arbitration.

13. Contact Us

We welcome your questions, comments, and concerns regarding these Terms:

Email: support@flagstri.com

Phone: +1 (307) 317-1288
620 W Prosser Rd
Cheyenne, WY 82007
United States