Shipping & Delivery Policy | FlagStride

Last Updated: September, 2025
Coverage: Domestic & International Orders

We ship with care and speed so your flag arrives ready to fly, whether for a big event, a gift, or your own display.

1. Production & Shipping Timelines

Service Type Production Time* Shipping Time Estimated Arrival Free Shipping Threshold
Standard Shipping ~10 business days ~10 business days 20–25 business days $99+ (Continental U.S., excludes AK/HI)
Premium Shipping ~5 business days ~7 business days 12–15 business days $200+ auto-upgrade
Express Shipping ~2 business days ~5 business days 7–10 business days $300+ auto-upgrade

*Production time begins after final artwork approval for custom orders.

Shipping Costs:

  • Standard Shipping: Approx. $3.99 (varies by address), free standard shipping for orders over $99
  • Premium Shipping: $19.99, free upgrade to express for orders over $200
  • Express Shipping: $35.99, free upgrade to express for orders over $300

2. Shipping Methods

Standard Shipping (Trusted Carriers)

  • Economical option for most orders
  • Carrier selected based on best value for your location
  • Free on orders $99+ (Continental U.S., excludes AK/HI)
  • Delivered via international transit + local courier

Premium Shipping (Trusted Carriers)

  • Priority production & faster transit than Standard
  • Carrier selected based on best value for your location
  • Free upgrade for orders over $200
  • Delivered via international transit + local courier

Express Shipping (UPS, FedEx, or DHL)

  • Best for urgent events or last-minute orders
  • Fastest production & shipping option available
  • Free upgrade on orders over $300

3. Order Tracking & Notifications

Once your order is placed, you’ll receive:

  • Order Confirmation – An email with your order details and order ID.
  • Production & Shipping Updates – We’ll email you when your order enters production and again once it ships, including the carrier name and a tracking link for real-time updates.
  • Customs Alerts – For international orders, you’ll receive email/SMS notifications if clearance is required.

You can track your order anytime:

  • On our Order Tracking Page.
  • Using the tracking link in your shipping email.
  • From your “My Account” dashboard (if you created an account at checkout).

We’ll keep you updated every step of the way, from production to final delivery.

4. Problem Resolution

We want your shopping experience to be worry-free. If any issues arise, here’s how we handle them:

  • Lost or Delayed Orders – If your package is lost in transit or delayed beyond the estimated timeframe, we’ll investigate with the carrier and arrange a replacement or refund.
  • Damaged or Defective Items – Please contact us within 7 days of delivery with photos of the issue. We’ll provide a replacement or refund at no extra cost.
  • Customs & Import Issues – For international orders, we’ll guide you through the process if your package is held at customs. If duties or taxes apply, these remain the responsibility of the recipient.
  • Easy Contact – Simply reach us via our Contact Page or reply to your order email. Our support team will respond within 24 hours.

👉 Your satisfaction is our priority. We work with trusted carriers and partners to make sure your order arrives safely, and we’ll stand by you if any problem occurs.

5. Legal & Compliance

  • FOB Terms: Risk transfers at our warehouse (UCC 2-319)
  • Force Majeure: Excludes delays from port strikes, weather emergencies, or other uncontrollable events
  • Wyoming Transparency Act: We disclose all freight partners

6. Need Help With Shipping?

📧 Email: orders@flagstri.com
📞 Phone: (307) 317-1288 (Mon–Fri, 8 AM–5 PM MT)

We typically respond within 24–48 business hours.