FlagStride Warranty Policy

Last Updated: September, 2025

At FlagStride, we take pride in creating durable, high-quality products that our customers can enjoy with confidence. This Warranty Policy explains what is covered, what is not covered, and how to make a warranty claim for both custom and standard products purchased from our website.

Customized Products Warranty

Our custom products are made exclusively for you, which means they cannot be restocked or resold. For this reason, if the finished product matches the proof you approved, it is not eligible for return. To give you confidence in your purchase, we provide a final proof for your approval before production begins. This step ensures your order turns out just the way you intended. Once production has started, we are unable to cancel or refund custom items.

1. 90-Day Warranty Coverage

At FlagStride, we want you to feel confident in every custom product you receive. That’s why we provide a 90-day warranty from the date of delivery. We will work with you to replace the product or credit your order if something goes wrong on our end. Here are the issues covered:

  • Printing Defects: We cover major misalignment (affecting more than 5% of the design area) or missing design elements, such as an omitted logo.
  • Structural Failures: We cover issues like torn stitching under normal tension or grommet detachment that occurs within the 90-day warranty period.

Definition of “Defect”

For the purposes of this warranty, a defect means an issue that:
  1. Materially impairs the product’s functionality (e.g., flag cannot be hung due to missing grommets); and
  2. Deviates from agreed specifications beyond the tolerances in Section 2A; and
  3. It can be clearly confirmed with photos or video compared to your original order details.

2. Warranty Exclusions

A. Non-Covered Tolerances (Industry Standard)

Variation Type Acceptable Tolerance Notes
Color deviation ±10% from digital proofs or ±2 Pantone shades Metallic/fluorescent colors may vary up to ±15%
Size variance ±2% of total dimensions Example: a 150 cm flag may vary by ±3 cm
Minor imperfections Within normal manufacturing thresholds Minor fabric grain variation; harmless printing artifacts; ink bleeds < 3 mm; normal selvage variation

Note: If exact color or size matching is critical, we recommend requesting a physical sample before placing your order.

B. Customer Responsibilities

The warranty does not cover issues resulting from:
  • Improper Installation or Use: This includes installing grommets upside down, failing to follow care instructions (e.g., machine-washing a dry-clean-only flag), or using the product in a manner for which it was not designed.
  • Use with Incompatible Hardware: Damage caused by using our products with third-party flagpoles or mounts that exceed ANSI wind-load ratings is not covered.

C. Environmental Factors

We cannot cover damage from extreme environments or normal product aging:
  • Extreme Conditions: Saltwater corrosion within ~5 miles of shore; wind speeds exceeding product rating (see spec sheet).
  • Acts of God: Hail greater than 1″ in diameter; wildfire soot deposition; severe storms.

D. Product Aging

  • Color shift greater than ΔE5 after one year of outdoor use (per AATCC Gray Scale).
  • Fabric tensile-strength reduction within normal service life (≤30% from original does not constitute a defect).

Non-Customized Products Warranty Policy

1. Warranty Coverage (Standard Products)

We provide a 30-day limited warranty on non-customized, stock products (e.g., ready-made flags, banners, accessories) from the date of delivery. Covered issues include:

  • Manufacturing defects: Stitching flaws, material defects, hardware malfunctions (e.g., broken grommets, faulty pole connectors).
  • Shipping damage: Physical damage sustained during transit (must be reported within 48 hours of delivery with photos).

2. Non-Covered Items & Exclusions

  • Normal wear & tear: Including fading, minor fraying, expected fabric degradation over time.
  • Improper use: Incorrect installation; exposure to excessive wind (> 30 mph for standard flags); harsh cleaning methods.
  • Modifications: Any alterations (e.g., dyeing, cutting, unauthorized repairs) void the warranty.
  • Non-FlagStride accessories: Damage caused by third-party mounts, poles, or hardware.

How to File a Warranty Claim

If you believe your product is defective or damaged and wish to request a refund or replacement, we’ve kept the process simple. Here’s how it works:
  1. Email us at orders@flagstri.com with your order number, a brief description of the issue, and clear photos showing the problems.
  2. Claims for shipping damage must be submitted within 48 hours of delivery.
  3. Our team will review your claim and respond within 48 hours. If approved, we will provide a replacement, or refund at our discretion. Once your refund is approved, we’ll return it to your original payment method. Most refunds appear within 2–5 business days.

Limitation of Liability

While we stand behind the quality of our products, our responsibility is limited to the purchase price of the item. We cannot be held liable for losses such as lost business opportunities, reputational harm, or other indirect, incidental, or consequential damages.

Legal Rights & Jurisdiction

This warranty is offered in line with U.S. consumer protection laws, including the Magnuson-Moss Warranty Act, and is not intended to limit any rights you may have under state or local law. Any disputes relating to this warranty will be governed by the laws of the State of Wyoming, USA, without reference to conflict-of-law rules.

For return windows and refund timelines, please see our Return & Refund Policy.

Contact Us

If your order did not meet expectations or you have concerns about product quality, we want to hear from you. Please reach out through our Contact Us on the website, and our team will work quickly and carefully to make things right.